Effective Date: October 23, 2024

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This Privacy Policy ("Policy" or "Notice") describes how SCRUBZ Cleaning Solutions LLC ("SCRUBZ," "we," "us," or "our") gathers, manages, stores, and shares your personal information when you engage with our services, including on our website, www.bookscrubz.com (the "Site").

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We prioritize your privacy and ensure our data practices comply with all relevant laws in New York and the U.S., including the A2P 10DLC, Telephone Consumer Protection Act (TCPA), California Consumer Privacy Act (CCPA), and General Data Protection Regulation (GDPR) where applicable. This policy outlines how we safeguard your data and your choices regarding your personal information.

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1. Information We Collect and Purpose

We collect a variety of information, including personal data that may identify you either directly or indirectly, such as:

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• Identifiers: Name, email, mailing address, phone number, and account credentials

• Commercial Data: Details about services you've purchased or considered

• Payment Information: Credit or debit card data for transactions

• Online Activity: Data like your IP address, browser type, and usage patterns gathered through cookies and tracking technology

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We use this information to provide, manage, and enhance our services, communicate with you, securely process payments, fulfill legal obligations, and conduct marketing (with your permission).

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2. How We Collect Information

We collect information directly from you when you:

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• Complete bookings through our site or via third-party scheduling tools, where you agree to our Terms and Privacy Policy before proceeding

• Submit a “Contact Us” form or schedule an appointment through third-party schedulers

• Communicate with us by phone, email, or text

• Process payments using third-party services

• Visit our website, where we collect data via cookies and similar technologies

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We may also receive data from third-party providers, such as analytics and marketing partners.

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3. SMS Consent

We ask for explicit permission from users to send SMS messages (including updates and promotions) through several channels:

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• Booking Process: When booking on www.bookscrubz.com, customers agree to our Terms and Conditions and Privacy Policy which includes SMS notifications for appointments and promotions. You can opt out by replying "STOP."

• Contact Forms and Schedulers: Customers provide their phone number and consent to receive SMS messages when filling out contact forms or booking services.

• Opt-In via SMS: You can subscribe to SMS alerts by sending specific keywords and can opt-out by replying "STOP."

• Verbal Consent: We may collect verbal consent during phone conversations, with a follow-up confirmation for documentation.

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4. Email Consent

We also send emails for promotions and service updates. Consent is collected through these methods:

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• Online Opt-In: During the booking process, customers can agree to receive emails, including reminders, updates, and offers.

• Newsletter Subscriptions: Users may subscribe to receive promotional emails, with the option to unsubscribe using a link provided in each message.

• Verbal Consent: You may provide verbal consent during customer service interactions, with a follow-up email that allows you to opt out if desired.

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5. Unsubscribing from SMS and Email

In compliance with TCPA and A2P guidelines, all SMS and email messages provide a simple way to unsubscribe:

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• SMS: Reply "STOP" to any text to opt out.

• Email: Every email includes an "unsubscribe" link at the bottom, or you can reach out to us directly to stop receiving messages.

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6. Retention and Deletion of Data

We retain personal information, including contact details and booking history, for account management and recurring bookings. You may request to have your data deleted at any time by contacting us at support@bookscrubz.com. In some cases, we may retain your information for legal or business purposes.

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7. Information Sharing

Your personal information may be shared under specific conditions, including:

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• Third-Party Providers: For payment processing (e.g., Stripe) and scheduling (e.g., BookingKoala)

• Legal Compliance: To meet legal or regulatory requirements

• Business Transfers: If SCRUBZ Cleaning Solutions LLC undergoes a sale or merger

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We may share your data for legitimate business or operational purposes, aligning with the original reasons for its collection. These reasons may include:

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• Verifying the effectiveness and performance of our advertisements.

• Ensuring the protection, confidentiality, and integrity of your personal data.

• Troubleshooting, fixing, and enhancing the functionality of our services.

• Carrying out temporary or routine business functions on our behalf.

• Conducting internal studies for product or service innovation.

• Evaluating the quality and safety of the services we offer.

 

We may share your data with service providers for purposes such as payment processing, infrastructure provision, customer service, analytics and government agencies. More specifically:

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• Service Providers: Responsible for processing payments and managing billing, handling order fulfillment, providing infrastructure services, offering customer support, running advertising campaigns, distributing emails, conducting research, and performing data analysis.

• Analytics Partners: Utilized to gather and analyze data for purposes such as targeted advertising and improving user experience.

• Government Agencies: Information may be shared with government bodies to comply with applicable laws and regulations.

• Operating Systems and Platforms: Essential for enabling and supporting key business operations and functionality across different systems.

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We may also share your personal information without your consent in certain legal situations or when safety is at stake, as mandated by law. This includes circumstances where we believe disclosure is essential to prevent or investigate suspected fraudulent activities, regulatory violations, or other illegal conduct. Additionally, your information may be shared in the event of a business asset sale or transfer.

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8. Data Security

We use industry-standard security measures, such as encryption and access controls, to protect your data. While we take steps to safeguard your information, no internet-based data transmission or storage system is entirely secure. In the event of a breach, we will notify you and comply with legal requirements to resolve the issue.

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9. Cookies and Tracking Technologies

We use cookies and other tracking tools to enhance your experience, prevent fraud, and analyze site traffic. You can control cookie settings through your browser.

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10. Third-Party Analytics and Ads

We use third-party analytics tools such as Google Analytics to understand how users interact with our site. These tools may collect data through cookies, and you can opt out using the Google Analytics Opt-Out Browser Add-on. To opt out of interest-based advertising, visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA) websites.

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11. Your Data Preferences

You have several options regarding how your data is used:

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• Marketing Communications: Unsubscribe from promotional emails or SMS by following the links or replying “STOP.”

• Cookies: Adjust your cookie preferences through browser settings.

• Access, Correct, or Delete Data: Contact us to manage your personal data at support@bookscrubz.com.

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12. Data Retention

We retain your personal data for as long as needed to meet the purposes outlined in this Policy or as required by law. If you request deletion of your information, we will comply unless we have legal or business reasons to retain it.

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13. Privacy Rights

Depending on your location, you may have additional privacy rights, such as the right to access, correct, or delete your personal data under the CCPA or GDPR. Please contact us to exercise these rights.

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14. Policy Updates

We may update this Privacy Policy as needed to reflect changes in our practices or to comply with legal requirements. The most current version will always be posted on this page, and by continuing to use our services, you agree to any changes.

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15. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us:

 

SCRUBZ Cleaning Solutions LLC
Email: support@bookscrubz.com