The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you (the “Customer”) and SCRUBZ Cleaning Solutions LLC (the “Company”). By using or receiving any goods or services supplied to the Customer by the Company (together with the website located at https://bookscrubz.com, collectively, the “Services”), and downloading, installing, or using any associated software or mobile or tablet application supplied by the Company (collectively, the “Software”), the Customer hereby expressly acknowledges and agrees to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at https://www.bookscrubz.com/terms-of-service.

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The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Website, effective upon posting an updated version of this Agreement at any time. The Customer is responsible for regularly reviewing this Agreement. Continued use of the Service or Website after any such changes shall constitute the Customer’s consent to such changes.
 

SCRUBZ Cleaning Solutions LLC’s services are available only to, and may only be used by, individuals 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. SCRUBZ Cleaning Solutions LLC may, at its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law, and the right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all times use SCRUBZ Cleaning Solutions LLC’s services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In all cases, the adult is the merchant and responsible for any activities.
 

You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by SCRUBZ Cleaning Solutions LLC’s policies as stated in this Agreement (if applicable to your activities on or use of the Site) as well as all other operating rules, policies, and procedures that may be published from time to time on the Site by SCRUBZ Cleaning Solutions LLC, each of which is incorporated herein by reference and may be updated from time to time without notice to you. Terms of Service and policies apply to any users on our Site or anyone making contact with the SCRUBZ Cleaning Solutions LLC organization in any way or form.

 

Authority

By using the Services, you state that:

• You can form a binding contract with SCRUBZ Cleaning Solutions LLC.

• You will comply with these Terms and Conditions and all applicable local, state, national, and international laws, rules, and regulations.

• You understand that SCRUBZ Cleaning Solutions LLC is protected by relevant trademark and copyright laws. If you are using the Services on behalf of a business or other entity, you also state that you are authorized to grant all licenses set forth in these Terms and to agree to these Terms on behalf of the business or entity.

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Service Overview

SCRUBZ Cleaning Solutions LLC is a platform through which Customers schedule cleaning Services, and Providers are assigned to complete the Services. When a Service is posted and at SCRUBZ Cleaning Solutions LLC’s discretion, we may pre-authorize a payment card. We assign a provider(s) to do the Service based on their location and other criteria. Once a Service has been completed, SCRUBZ Cleaning Solutions LLC collects payment from the Customer and pays the provider(s). SCRUBZ Cleaning Solutions LLC takes a commission for introducing the parties.

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SCRUBZ Cleaning Solutions LLC does not allow cash, check, or money order transactions. It is free to register with SCRUBZ Cleaning Solutions LLC. You must be registered before you can schedule a Service, and we will ask you to provide certain information, including your mobile number and payment card or account details. As a provider, you will register with SCRUBZ Cleaning Solutions LLC as part of an onboarding process that confirms you can perform SCRUBZ Cleaning Solutions LLC Services.

 

SCRUBZ Cleaning Solutions LLC is a platform that connects individuals seeking services with those providing them. It does not operate as an employment agency and does not oversee or determine the conduct or suitability of Customers or Providers for posting or completing services. While SCRUBZ Cleaning Solutions LLC delivers a convenient solution for arranging Professional Services, it does not perform Professional Services or function as a service provider. Professional Services, such as cleaning, organization, and other home-related tasks, are the sole responsibility of Providers and are scheduled through the SCRUBZ platform using a third-party system.

 

​SCRUBZ expressly disclaims liability for Professional Services, including any warranties or guarantees related to work quality, fitness for a particular purpose, or compliance with regulations or codes. Additionally, SCRUBZ Cleaning Solutions LLC is not responsible for resolving disputes between Customers and Providers.

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Solicitation of Providers and Cleaners Employment Practices

SCRUBZ Cleaning Solutions LLC prioritizes hiring top-quality Providers through significant investments in training and background checks. Engaging SCRUBZ Providers (whether current or previously contracted/employed within the last 24 months) for private services, or offering or accepting unauthorized service arrangements, within 18 months of your last appointment with SCRUBZ, incurs a $25,000 employment referral fee.

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By using SCRUBZ services, you agree to promptly notify SCRUBZ of any attempts to solicit or accept such services. Violations of this policy may result in additional charges, including legal fees, attorney costs, and investigative expenses. Sharing contact information for purposes outside of scheduled services arranged through the SCRUBZ platform is also considered a breach of these terms.

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Direct, unreported, or improper employment practices are prohibited unless they comply with applicable laws. SCRUBZ Cleaning Solutions LLC is required to report illegal hiring practices and reserves the right to take legal action against any violations. Failure to report, or participation in, such activities may lead to prosecution under federal, state, or local laws.

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Pricing and Discounts  

SCRUBZ Cleaning Solutions LLC may change the pricing and discount of its Services (“Pricing or Discount Change”) at its sole discretion and at any time. Any Pricing or Discount Change will become effective immediately unless stated otherwise. Most of the time, Services booked before the Pricing or Discount Change (“Existing Services”) will retain the original pricing as long as no modifications are made to the Existing Services. Any changes to the Existing Services will void the original pricing of the Existing Services. The price of the Existing Services will be subject to the Pricing or Discount Change. For clarity, accurate and up-to-date pricing will always be stated on your dashboard.  

 

Your continued use of the Services after the Pricing or Discount Change comes into effect constitutes your agreement to pay the price modified by the Pricing or Discount Change. A Service is posted at a predetermined price or per hour. The price includes SCRUBZ Cleaning Solutions LLC’s commission, which is a percentage of the cost of the Service and may vary from time to time at SCRUBZ Cleaning Solutions LLC’s sole discretion. For Services that have a per-hour price, the minimum hourly requirement will be charged in full regardless of the time spent by the Provider in completing the Service. Subsequent hours after the minimum hourly requirement will be charged per prorated minute.  

 

SCRUBZ Cleaning Solutions LLC pricing and scope of work (“Checklist”) apply to residential or commercial properties that are in “Average Condition” only. SCRUBZ Cleaning Solutions LLC reserves the right to contact the customer to offer additional services outside the cleaning Checklist.  

 

The Average Condition of residential properties does not include the following in any of our cleaning Checklist(s):  

 

• Negligence (e.g., heavily greasy and/or soiled appliances, floors, objects, fixtures, and areas)  

• Heavily disorganized homes (e.g., floors covered in clothes, dozens of items on surfaces, etc.)  

• Disposal of boxes, leftover trash, food, and furniture  

• Biohazards (e.g., black mold, lead, medical equipment, syringes, broken glass, etc.)  

• Pathological waste (e.g., human or animal organs, tissues, body parts, feces, urine, vomit, etc.)  

• Hoarding  

• Abandonment of property  

• Condemned properties  

• Residential properties without electricity or water  

 

Card Pre-Authorization  

When you schedule a Service, we may pre-authorize the full payment on the payment card twenty-four (24) hours prior to your service date. A Service appointment will only be confirmed when the pre-authorization is successfully received. This pre-authorization will be released if the scheduled Service is canceled or at the time of final payment. We reserve the right to take the pre-authorization for the full amount of your agreed Service rate. If a payment card is declined and we cannot pre-authorize the charge within twenty-four (24) hours of your Service, the Service will automatically cancel.  

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Payment

When a Service is completed, SCRUBZ Cleaning Solutions LLC calculates the final amount to be paid, including any applicable discounts. The Customer may release payment, or SCRUBZ Cleaning Solutions LLC may process the payment automatically. The Customer agrees to maintain sufficient funds in their account to pay the final amount when due and will not book a Service unless they can pay for it. At our sole discretion, we may decline to allow a Customer to book additional Services if there are outstanding payments for prior Services.

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SCRUBZ Cleaning Solutions LLC does not accept cash payments. All Services must be booked using a valid payment card, and the final payment will be processed from the card once the Service is completed. SCRUBZ Cleaning Solutions LLC reserves the right not to accept certain payment cards, including, but not limited to, pre-payment cards. SCRUBZ Cleaning Solutions LLC Providers are paid within 10 business days after the Customer has paid for the Service, directly into a nominated bank account.

 

Payment Services

SCRUBZ Cleaning Solutions LLC may utilize Payment Services at its sole discretion to facilitate payment card processing. While SCRUBZ Cleaning Solutions LLC ensures that the Payment Services comply with all financial and other relevant regulations, it will not be responsible for the performance of the Payment Services. SCRUBZ Cleaning Solutions LLC does not directly store payment card information and will cover fees charged by the Payment Services.

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Cancellation, Refunds & Rescheduling Policy

SCRUBZ Cleaning Solutions LLC requires a minimum of 48 hours' notice for any cancellations or changes to your scheduled service. Fees for cancellations and reschedules are non-refundable. We understand that unexpected situations arise, but failing to cancel in time could prevent another customer from being served.

Therefore, SCRUBZ retains the right to process cancellation and rescheduling fees as follows:
 

• Late Cancellation: If you cancel less than 48 hours before your appointment, you will be charged the full service rate. This includes missed, skipped, no-show, or lockout appointments.

• Rescheduling Fee: Any appointments rescheduled with less than 48 hours' notice will incur a $50 rescheduling fee.

• Late Reschedule & Cancel: If an appointment is rescheduled without 48-hour notice and later canceled, a full 100% cancellation fee will apply in addition to the $50 rescheduling fee.

• Specialty Services: Cancellations for Organizational Services, or other specialty services without 48-hour notice will result in a charge of 50% of the quoted rate. Rescheduling without proper notice will incur a 25% rescheduling fee.
   

You can cancel or reschedule through:
 

• Call or text: 917.292.1037

• By visiting My Account

• Email: support@bookscrubz.com

• Live chat on our website

Refund Policy

All services provided by SCRUBZ are final and non-refundable. However, if you're unsatisfied with a service, we will gladly schedule a complimentary "Re-Clean." You acknowledge that no refunds or partial refunds are offered for any service, including Essentials Standard Cleaning, Move-In/Move-Out Cleans, Revival Deep Cleans, Laundry Services, and any additional services. This includes fees for late cancellations and rescheduling.
 

Re-Clean Policy

If a re-clean is necessary due to our team’s oversight, you must report the issue within 24 hours of service. Please submit photos and descriptions of the missed areas to support@bookscrubz.com, text us at (917)292.1037, or use live chat on our website.
 

Complaints must align with the tasks outlined in our cleaning checklist. If the concern falls within the checklist's scope, we will offer a complimentary re-clean. SCRUBZ does not offer re-cleans or future credits for complaints outside the scope of work or if the property is not in Average Condition.
 

The following conditions are not eligible for the Re-Clean guarantee:
 

• Tasks not included in our cleaning checklist (found on our services page)

• Homes not in Average Condition

• Homes without electricity or water

• Properties inaccurately described or booked (e.g., incorrect number of rooms or square footage)

Requests for re-cleans must be made within 48 hours of filing your initial complaint. We cannot guarantee re-cleans beyond that window.
 

Average Condition & Refusal of Service Policy

Our rates are calculated based on properties in "Average Condition," which means no significant clutter, neglect, or pest infestations. If a property exceeds these conditions—requiring excessive organization, hazardous waste removal, or deep cleaning due to poor maintenance—pricing will be adjusted accordingly, or we may refuse service. This includes tasks involving biohazardous materials like bodily fluids (human or animal), urine, feces, blood, or any hazardous chemicals. We also do not clean inside machines like dishwashers or washing machines.

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Additionally, our team reserves the right to refuse service if a property presents unsafe conditions.

 

In such cases, applicable cancellation fees, as outlined in our policy, will apply.

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Also not covered:

• Cleaning biohazardous materials (e.g., blood, urine, feces)

• Handling toxic or hazardous chemicals

• Cleaning homes with pest or rodent infestations

• Addressing extreme clutter situations (e.g., hoarding)

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***Our providers have the right to leave if the home is found to be in “extreme condition” or if they feel unsafe, threatened, or disrespected by a customer.***

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Enforcement of Cancellation Fees

If your home does not meet Average Condition standards upon arrival, or if we are unable to access the property, or feel unsafe or threatened, a full cancellation fee will apply. Additionally, failure to cancel within 48 hours will result in the enforcement of the 100% cancellation fee. Should additional labor be required for conditions not disclosed during booking, we may adjust pricing or refuse service.
 

Policy Rationale

We implement this policy to ensure:
 

• Efficient Resource Allocation: Accurate scheduling and resource management are crucial for maintaining service quality.

• Fairness: Consistency ensures fair treatment for all customers by avoiding disruptions caused by incorrect information or late changes.

• Compensation for Lost Time: Cancellation fees help cover lost time, labor, and potential business that could have been scheduled during your appointment.
   

This policy is critical to upholding the exceptional standards that we pride ourselves on. It ensures that our team can deliver top-tier service consistently while safeguarding the well-being of both our staff and customers. By maintaining clear expectations and boundaries, we can focus on providing meticulous, detail-oriented care in every home we serve. This policy helps ensure that we can continue to offer an outstanding experience, tailored to the specific needs of every customer without compromising quality or safety.

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Price Adjustments

At SCRUBZ, we strive to maintain transparency and accuracy in our pricing. However, if the pricing calculator underestimates the cost of your cleaning due to the condition of your home being significantly worse than Average Condition, or if the provider(s) find the provided rate unacceptable due to but not limited to these reasons, SCRUBZ reserves the right to adjust the price or decline the service.

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Our flat-rate pricing is based on the number of bedrooms, bathrooms, and the total square footage of the home. For commercial spaces, pricing is determined per square footage. It is the customer’s responsibility to provide truthful and accurate information about the property during the booking process, whether it is scheduled online, via phone, or email.

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If a service is booked with incorrect details about the residence or commercial space, SCRUBZ reserves the right to verify and correct the information using public property record websites or aggregator platforms such as Realtor.com, Zillow.com, Redfin.com, and similar sources. Once updated, SCRUBZ will send an email notification with the revised details and any applicable price adjustments.

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If a customer refuses additional charges or requests us to leave after pricing adjustments, SCRUBZ may decline the service at that moment, and the customer will incur a cancellation fee equivalent to the original booking rate.

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Recurring Price Structure

SCRUBZ may update its recurring pricing structure periodically without prior notice. If a discounted rate is offered for the first cleaning of a recurring plan and the customer does not continue with recurring services, the full one-time cleaning rate will be charged.

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Loss or Damage

If damage or loss occurs during a service, the customer must report it within 24 hours of the appointment time. To submit a claim, email support@bookscrubz.com with photographic evidence, a brief description, and any relevant details.

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SCRUBZ is not responsible for damage related to worn, stained, or mildewed caulking or grout and does not assume liability for these issues. For other damages, SCRUBZ may initiate a claims process and, if necessary, hire professionals to perform repairs, making payment arrangements directly with the contractors.

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Promo Codes and Vouchers

SCRUBZ Cleaning Solutions LLC may, at its discretion, issue a Promo Code (or Voucher) to a Customer offering a discount from the total price of a Job. Promo Codes are one-time use only, have a limited expiry date, and may only be applied once per Job. If the full value of the Promo Code is not used in a Job, the unused portion will be lost. SCRUBZ Cleaning Solutions LLC reserves the right to withdraw or modify any Promo Code at any time, at its sole discretion.

 

Only one Promo Code may be applied per household.

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To apply the Promo Code to a Job, it must be entered into the app or website before the completion of the Job. The Customer will still be required to enter a payment card for any remaining balance exceeding the value of the Promo Code.

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If the Customer has multiple Promo Codes entered into the app, the highest value unexpired code will be redeemed first, one per Job.

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SCRUBZ Cleaning Solutions LLC may enter into agreements with third-party companies where Promo Codes are purchased by Customers at discounted prices. In these cases, the sale agreement is between the Customer and the third-party company, and any issues related to the redemption of the Promo Code must be resolved with the third party. SCRUBZ Cleaning Solutions LLC disclaims any liability in such instances.

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When a Promo Code is successfully entered, the Customer will receive a confirmation message. At SCRUBZ Cleaning Solutions LLC’s discretion, we may or may not provide additional information regarding a Promo Code, and we do not guarantee that any Promo Code will be applicable to a specific Job.

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Confirmation

Booking a service with SCRUBZ online does not guarantee a specific date or time. Confirmation will be sent via email after reviewing your request.

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Our goal is to provide a seamless and professional experience while maintaining fair policies for both customers and our cleaning professionals.

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Live Chat

At SCRUBZ, we offer a live chat service through our platform during business hours to assist clients with their needs and questions during the online booking process. To provide this service, we may partner with third-party providers who operate the web-based chat platform. Please note that SCRUBZ has access to live chat records, including chat transcripts, to ensure efficient and effective customer service. Additionally, our operators can view keystrokes during the chat to streamline problem-solving and enhance your experience.

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All information shared through our live chat is strictly confidential and will not be shared with third parties or used for marketing purposes. The information collected is solely used to support our operators in providing superior assistance to customers and affiliates.

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Use of the Website

You are permitted to electronically copy and print pages from the SCRUBZ website solely for personal and/or non-commercial purposes related to scheduling a service or learning more about us. Any other use of the website, its content, or information—including linking or framing without prior written permission—is strictly prohibited.

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User Communication

SCRUBZ values feedback from our users and welcomes comments about our services. You are responsible for any communication, content, or messages you transmit or post on our website or through email. By submitting content, you confirm that it is your original work and does not violate any laws, trademarks, copyrights, or other intellectual property rights.

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SCRUBZ does not endorse or sponsor any user-generated content. We reserve the right to deny access or terminate accounts if we determine that user behavior violates our Terms of Use or applicable laws. Content that is unlawful, obscene, defamatory, or otherwise inappropriate is strictly prohibited. SCRUBZ will fully cooperate with law enforcement when necessary.

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Please note that user communications are treated as non-confidential and non-proprietary. Avoid sharing content you wish to remain private or for which you expect acknowledgment or compensation.

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Disclaimer

All materials on the SCRUBZ website are provided “as is” without warranties of any kind, express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.

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SCRUBZ may update the website content without prior notice but is under no obligation to do so. Use of the website is at your own risk, and SCRUBZ is not liable for any damages resulting from your usage.

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Indemnification

By using our site, you agree to indemnify and hold harmless SCRUBZ, its affiliates, officers, and employees from any claims, losses, damages, or costs (including attorney’s fees) arising from your use of the site or violation of the Terms of Use.

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Advertisements and Promotions

SCRUBZ may feature advertisements and promotions from third-party companies. Any dealings or participation in promotions are solely between you and the third party. SCRUBZ is not liable for any loss or damages resulting from these interactions.

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Errors and Omissions

The SCRUBZ website may occasionally contain typographical errors, inaccuracies, or omissions in descriptions, pricing, promotions, or availability. SCRUBZ reserves the right to correct these errors or cancel orders if inaccurate information is identified without prior notice.

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Modifications and Notifications

SCRUBZ reserves the right to modify these Terms and Conditions or other site policies at any time. Updates will be posted on the website, which serves as sufficient notice of such changes.

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We aim to deliver exceptional customer support while maintaining fair, transparent policies to protect both our clients and our business integrity.

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Offers, Promotions, and Referrals

SCRUBZ may provide you with various offers, discounts, and promotions, including referral programs (collectively referred to as "Promotions"). These Promotions are subject to expiration and can change without notice. Promotions, including any payments or rewards earned through a Promotion, are non-transferable and cannot be combined with other promotions or redeemed for cash.

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To secure jobs for Service Providers on our platform, SCRUBZ offers Promotions and discounts. Occasionally, Service Providers may receive payments from the discounted rates. Furthermore, rewards such as gift cards, certificates, or vouchers issued by third parties in connection with a Promotion may have additional terms imposed by the third-party issuer.

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SCRUBZ does not guarantee the timing of payments or rewards, and all payments or rewards may be subject to state and federal taxes. As part of eligibility for a Promotion, you may be required to submit an IRS W-9 form, and if you receive any payment or reward, SCRUBZ may issue an IRS 1099-MISC form.

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All Promotions are subject to additional terms and conditions. In the event of any conflict between these Terms and Conditions and the terms of any Promotion, the terms of the Promotion will prevail.

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​Background Checks and Licensing

SCRUBZ Cleaning Solutions LLC conducts background checks on Providers through third-party services. However, for Providers operating as entities, these checks are limited to the owner or principal of the company. Customers are encouraged to exercise caution and common sense to protect personal safety and property when engaging with Providers.

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Certain states may mandate licensing for projects exceeding specific amounts. Customers should confirm licensing requirements with the Providers and applicable authorities. SCRUBZ recommends that Customers request proof of licenses as needed. SCRUBZ performs background checks only during the Provider's initial registration and cannot guarantee the ongoing accuracy of background check information. SCRUBZ Cleaning Solutions LLC is under no obligation to update background checks or profiles. Customers using the SCRUBZ platform agree to release SCRUBZ from liability for any issues arising from Professional Services. SCRUBZ is not responsible for the conduct of Users, whether online or offline, and is not liable for claims, injuries, or damages resulting from Professional Services.

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​No Employment with SCRUBZ Cleaning Solutions

SCRUBZ Cleaning Solutions LLC provides a software platform that connects you with independent Providers. SCRUBZ is not the employer of any Provider. You acknowledge that SCRUBZ does not supervise, direct, or control the work or services provided by a Provider in any way. Providers operate as independent contractors and are not employees, joint ventures, partners, agents, or franchisees of SCRUBZ for any purpose.

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Refer a Friend

You will also be entitled to receive the Refer a Friend Bonus (the “RF Bonus”) if: Following a referral by you of a friend to SCRUBZ Cleaning Solutions LLC (in accordance with the referral procedure of SCRUBZ Cleaning Solutions LLC), the friend opens a user account with SCRUBZ Cleaning Solutions LLC. When gaining a lot of referral credits, you must make sure each credit comes from a new invitee. If either you or the Friend is entitled to receive any other bonus, prize, or benefit from SCRUBZ Cleaning Solutions LLC in connection with the activities that give rise to the entitlement to the RF Bonus, then you and the Friend will receive the higher of the RF Bonus or the other bonus, prize, or benefit, to be decided at the sole discretion of SCRUBZ Cleaning Solutions LLC. There is no limit on the number of RF Bonuses you may receive, subject to these terms and conditions. For the avoidance of doubt, it is hereby clarified that an RF Bonus will be granted once per Friend. SCRUBZ Cleaning Solutions LLC’s decision is final on all matters relating to the awarding of the RF Bonus and shall not be subject to review or appeal by you or any third party.

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Use of the Services

As a User of the Services, you agree to the following:

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To register and create an account for your personal or business use only. You may not authorize others to use your account, and you may not assign or transfer your account to any other person or entity. You may register only one account. You are responsible for keeping any registration details confidential, including your password. You acknowledge that SCRUBZ Cleaning Solutions LLC is not responsible for any third-party access to your account and the consequences thereof, howsoever caused. The mobile apps are intended to be used in the United States only, with geographical limitations for use within the country. As a Customer, you may post jobs to be completed within the United States only. You are responsible for all information and User Content that you add to the mobile apps. Details of how SCRUBZ Cleaning Solutions LLC may use any information and content are provided in the Privacy Policy.

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You assume all risks when using the Services, including, but not limited to, any risks associated with interacting with other people. You acknowledge that SCRUBZ Cleaning Solutions LLC is not able to guarantee the accuracy of information provided to you by other people, and you should confirm such information to your own satisfaction before engaging with them. SCRUBZ Cleaning Solutions LLC will assign a posted job to a Provider(s) who we consider best able to do the job. SCRUBZ Cleaning Solutions LLC reserves the right, but is not under any obligation, to monitor information that is submitted to the mobile apps and to remove such information or material that in our sole opinion violates any applicable law or the letter or spirit of this Agreement or upon the request of a third party.

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Account and Registration

It is possible to register with SCRUBZ Cleaning Solutions LLC using login information from third-party social networking sites, including, but not limited to, Facebook. If you use Facebook or other third-party social networking sites, you warrant that you are entitled to disclose your third-party login information without breach of the terms and conditions of the third-party site. By granting SCRUBZ Cleaning Solutions LLC access to your third-party account, you acknowledge that SCRUBZ Cleaning Solutions LLC will access certain information and may store and use this information. When you create an Account with SCRUBZ Cleaning Solutions LLC, we ask you to provide information about yourself, including payment information. You warrant that the information you provide is true, relates to you, and is entirely accurate. We may, at our sole discretion, take steps to validate any identification, payment, or other information you provide to SCRUBZ Cleaning Solutions LLC. We may use third-party agencies to undertake this validation, and by accepting these Terms, you accept that SCRUBZ Cleaning Solutions LLC may take such steps to confirm your identity and other details you provide. We may reject the creation of an Account at our absolute discretion.

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When you register as a SCRUBZ Cleaning Solutions LLC Provider, we will ask for more information, including but not limited to, ID, proof of address, social security number, and right to work in the USA. We may ask for evidence that you hold public liability insurance. We also ask for your bank account details and authorization to run a background check. It is a condition of registering with SCRUBZ Cleaning Solutions LLC as a Provider that you hold a USA bank or building society account into which payments from SCRUBZ Cleaning Solutions LLC will be made. It is a condition of the use of SCRUBZ Cleaning Solutions LLC that you provide us with your mobile phone number.

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Trust Concerns

SCRUBZ Cleaning Solutions LLC takes reasonable steps to onboard Providers who are experienced in the services they provide. We check ID, proof of address, and right to work, and take reasonable steps to determine experience and conduct background checks, which may include reference checking. The Parties may review each other at the end of a job, and these reviews may be available to provide assurance. SCRUBZ Cleaning Solutions LLC does not accept liability on the suitability of the Provider(s) to do jobs or the quality of the outcome.

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Descriptions of Jobs

As a SCRUBZ Cleaning Solutions LLC Customer, you can create a job. The job will include a description, location, and a price that is predetermined by SCRUBZ Cleaning Solutions LLC, either per hour or per job. You may also upload photographs relating to the job, and in doing so, you agree not to submit photographs that are likely to offend. SCRUBZ Cleaning Solutions LLC will block access to any account that posts offensive photos. Likewise, providers may upload photos relating to the job for quality assurance purposes. SCRUBZ Cleaning Solutions LLC will assign a Provider(s) to the job, and the Provider(s) may be available within hours if not immediately. We provide an estimate of the arrival time at the time of posting the job; this time is indicative and may vary.

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Intellectual Property

This Site and all of its contents, including, but not limited to its text, photographs, images, illustrations, graphics, logos, formatting, audio, video, selection, arrangement, and overall website design and appearance (collectively, the “Intellectual Property”) are protected by copyright, trade dress, trademark, and other laws of the United States, Canada, and the UK. The Intellectual Property displayed on or as a part of this Site is owned and controlled by SCRUBZ Cleaning Solutions LLC or the party credited as the provider of the Intellectual Property. If SCRUBZ Cleaning Solutions LLC uses the Intellectual Property of another owner, it is for descriptive purposes only, and this property remains the property of those respective owners. Any mention of Intellectual Property held by a third party should not be construed as an affiliation of SCRUBZ Cleaning Solutions LLC with the third party or as an endorsement of its products or services.

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All remarks, suggestions, ideas, registration information, or other information communicated to SCRUBZ Cleaning Solutions LLC through this Site (collectively, the “Information”) will forever be the property of SCRUBZ Cleaning Solutions LLC. SCRUBZ Cleaning Solutions LLC will not be required to treat any Information from you as confidential, will not be liable for any ideas communicated for use by SCRUBZ Cleaning Solutions LLC (including without limitation, service or advertising ideas), and will not incur any liability as a result of any similarities between the Information and SCRUBZ Cleaning Solutions LLC’s business that may appear in the future. Without limitation, SCRUBZ Cleaning Solutions LLC will have exclusive ownership of all present and future existing rights to the Information of every kind and nature everywhere. SCRUBZ Cleaning Solutions LLC will be entitled to use the Information for any commercial, marketing, or other purposes whatsoever without compensation to you or any other person communicating the Information. Any information that may be received at this Site is provided voluntarily by you. Certain Information about you may also be subject to SCRUBZ Cleaning Solutions LLC’s Privacy Policy. You acknowledge that you are responsible for whatever material you submit, and you, not SCRUBZ Cleaning Solutions LLC, have full responsibility for the message, including, but not limited to its legality, reliability, appropriateness, originality, and copyright.

 

Infringement Policy

​In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, SCRUBZ Cleaning Solutions LLC has adopted a policy of terminating and barring, in appropriate circumstances and at SCRUBZ Cleaning Solutions LLC’s sole discretion, site users or account holders who are deemed to be repeat infringers. SCRUBZ Cleaning Solutions LLC may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

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Trademarks and Service Marks

All marks and logos featured in this website, including, but not limited to SCRUBZ Cleaning Solutions LLC trademarks, service marks, and registered trademarks may not be copied, imitated, or used, in whole or in part, without the prior written permission of SCRUBZ Cleaning Solutions LLC or its affiliates. All page headers or logos may not be copied, imitated, or used, in whole or in part, without the prior written permission of SCRUBZ Cleaning Solutions LLC or its affiliates.

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All other trademarks, service marks, registered trademarks, product, and service names and company names or logos that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SCRUBZ Cleaning Solutions LLC.

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Links to Other Websites

This Site may contain links to other websites. SCRUBZ Cleaning Solutions LLC assumes no responsibility for the content or functionality of any non-SCRUBZ Cleaning Solutions LLC website to which we provide a link.

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Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

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Assumption of Risk

You acknowledge and agree that there are risks associated with utilizing an Internet-based marketplace for the sale of goods, including but not limited to, the risk of failure of hardware, software and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to information stored within your Account. You acknowledge and agree that SCRUBZ Cleaning Solutions LLC will not be responsible for any communication failures, disruptions, errors, distortions, or delays you may experience when using the SCRUBZ Cleaning Solutions LLC Service, however caused.

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SCRUBZ Cleaning Solutions LLC takes no responsibility for and will not be liable for any losses, damages or claims arising from the use of the SCRUBZ Cleaning Solutions LLC Service, including, but not limited to, any losses, damages or claims arising from (a) server failure or data loss, (b) forgotten passwords, or (c) “phishing,” spam, viruses, third-party attacks, or any other unauthorized third-party activities.

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Applicable Laws

Any relevant terms and conditions, policies, and notices shall be governed by and construed in accordance with the laws of the USA without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of Chicago, Illinois USA in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies, and notices or any matter related to or in connection therewith.

 

These Terms contain the entire agreement and supersede all prior and contemporaneous understandings between the parties regarding the SCRUBZ Cleaning Solutions LLC Service. These Terms do not alter the terms or conditions of any other electronic or written agreement you may have with SCRUBZ Cleaning Solutions LLC for the SCRUBZ Cleaning Solutions LLC Service, or for any other SCRUBZ Cleaning Solutions LLC product, feature, service, or otherwise. In the event of any conflict between these Terms and any other agreement you may have with SCRUBZ Cleaning Solutions LLC, the terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.

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Notices

We may send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.

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Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices, or the way in which we are handling your personal information, please contact us at support@bookscrubz.com.